Q: How do I know what the total order cost, including carriage and tax, will be?
 A: Once you have selected all the goods you require, you fill in your personal details, including your address and are then taken to a final invoice page where you can see exactly what you are required to pay. This invoice page shows the cost of goods, the carriage cost, any tax due and the total amount to be paid. It is only when you have reviewed this that you press the "Finalise Order" button.

Q: How do you protect my personal information and credit card details?
A; We maintain records, only, of your address details and purchases and will never charge your card unless we have your express written permission to do so. We do not, like some sites, offer the "convenience" of retaining your card details to save you having to re-type, which can only be done by keeping your details on a net-connected computer. The various security procedures we have put in place are set out later in this policy.

Q: How do I know that you have received my order?
A: When you confirm an order by clicking the "Finalise" button a copy of your order is sent simultaneously both to us and to you, using the email address you entered in the customer details page. (If you type the address incorrectly, then the message will not arrive). This email is a confirmation of your order and means that we have received it. Finally, when we accept your order, we will email or fax an acceptance.

Q: How long does it take to process an order?
A: Our objective is to process all orders on the day of receipt. You should get an acknowledgement of order within one working day of placing your order, at worst, and we aim to despatch the goods within 2 working days. If, for any reason, we are unable to despatch within 4 working days, we will notify you accordingly.

Q: Can I order from you without giving my Credit card details on-line?
A: Yes. There are three ways. If you wish to choose items from the site you can:
(1) Send an email with your order and a cheque to follow by post.
(2) Print off the final page including your Credit Card details and either fax or post it to us.
(3) Print off the final page and post it to us enclosing a cheque.

Terms & Conditions are set out below and also in the shopping basket review page, you will be asked to read & acknowledge them prior to purchasing your order. These do not supersede your statutory rights under the Sale of Goods acts but are designed to clarify the principles and procedures by which we operate.

  • Products: All information and advice supplied in catalogues, leaflets, labels or verbally, is given in good faith. The applications of our products is not an exact science. It is always advisable to test the products on a similar surface or hidden area to check the compatibility and end result before completing the job.

  • Liability: Since our company has no control over application and conditions we can accept no responsibility for the performance of any product arising from such use beyond the value of any goods despatched by us. All health and safety information on product labels must be read and followed prior to use.

  • Value Added Tax (VAT): Prices shown are exclusive of VAT,

  • Formation of contract: A binding contract between us will come into existence when we accept your order. In the case of an order placed on-line the acceptance will be sent by return mail. In the case of faxed orders acceptance will be sent by fax. Orders by post will not be acknowledged by post unless requested to do so.

  • Cancellation of contract:

    By Customer: If we have not processed your order at the tme of cancellation, no charges will be incurred. If the goods have been despatched, then the return and refund clause applies.

    By Finneys: We reserve the right to cancel the contract between us if any of the following reasons apply:

    1. We have insufficient stock to deliver the goods you have ordered;
    2. We are unable to deliver to your area;
    3. One of more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers

    If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of our order. We will not be obliged to offer any additional compensation for any other reason.

  • Despatch & Carriage: We aim to despatch, if the goods are in stock, within 2 working days of receipt of order, if for any reason we are not able to despatch within 4 working days we will contact you to advise the actual situation (provided that contact information has been given) and take instructions from you on how you would prefer us to proceed. Finneys cannot be held responsible for costs incurred by either late or non delivery of goods by causes deemed to be beyond their control. The final price quoted on the payments page is the price of the goods including delivery to the stated destination. These charges include carriage in the UK by Royal Mail, or road carrier.

  • Damage & Loss in Transit: Sometimes, unfortunately, goods do get lost or damaged in transit. If this happens with your shipment, please advise us and we will supply replacement goods as quickly as we can. However, we need your help in recovering our costs from the carrier. If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier's insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" or similar to warn the carrier that a claim may be forthcoming. Whatever the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide, as soon after delivery as possible, so that we can arrange replacement goods and start following up the carriers. Please do not return damaged goods, until requested to do so as additional costs may be incurred.

  • Orders & Payment: Orders can be made on line by giving us details of your credit or debit card, which is secure in the same way as giving your credit card details over the phone. If you are unhappy about this we will accept orders by Fax or else you can copy the order and mail it to us together with a cheque for the correct amount made payable to M. D. Finney

  • Returns, and Refunds: Goods, which are returned under complaint or for exchange etc. should be returned to us carriage-paid. Where goods are undamaged a handling charge of 10% will be incurred. Please note that refunds will normally be made using the same method as the original payment. (i.e.: a credit card purchase will be refunded through your credit card account). In all cases we endeavour to make any refunds due within five working days of the receipt of returned goods. UK clients are advised that the EU Directive on Distance Selling as incorporated into UK law by The Consumer Protection (Distance Selling) Regulations 2000 requires the provision of a consumer's right to cancel a contract, without giving reason, within seven days of receipt of goods. You should also be aware that this Act requires that returned goods are in saleable condition and that any seals on containers of finishing products, remain unbroken.

  • Payment & Retention of Title: Under normal circumstances, goods must be paid for prior to despatch. If, for any reason, goods are shipped prior to clearance of payments, title in the goods shipped remains with M D Finney until payment, in full for the goods, is received by us.

  • Complaints Procedure: In any cases where you wish to notify us that our service fails to meet acceptable standards, if you return goods under warranty or if you raise any other queries under any of the paragraphs above, or indeed for any other reason, then we ask that you do so initially by email. We aim to respond to any such email messages within one working day, excluding weekends/holidays.

  • Legal: Contracts shall be governed and interpreted exclusively according to the Law of England and shall be subject to the English Courts only.

  1. Limitation of Liability

    1.1Finneys is providing this site on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, Finneys makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Finneys howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extend permitted by law.
    1.2Neither Finneys nor any of its partners, employees or other representatives will be liable for loss or damage arising out of or in connection with use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damanges, loss of data, income or profit, loss of or damage to property and claims of third parties.
    1.3Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit Finneys liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

  2. Copyright

    All trade marks, brand names, product names, concepts, systems, Intellectual property, titles and copyrights used in this site are trade marks, brand names, product names, concepts, systems, Intellectual property, titles and copyrights of their respective holders. No permission is given by Finneys in respect of the use of any of them and such use may constitute an infringement of the holder's rights.

  3. Privacy policy

    3.1Finneys is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
    3.2The information we collect and how we use it
    • When you register for our service we need to know your name, postal address, e-mail address, telephone number and credit card details.
    • We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.
    • We may also aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
    • From time to time we may provide your information to our customer services agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our services.
    • We may also wish to provide you with information about special features of our website or any other services or products we think may be of interest to you. If you would rather not receive this information, please send a blank email message to info@mdfinney.co.uk
    • We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an email to info@mdfinney.co.uk
    • We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish to disclose your information in this way, please send an email to info@mdfinney.co.uk

  4. Our use of cookies and other information gathering technologies

    We do not use cookies in this site.

  5. How we protect your information

    We have put in place various security procedures as set out in this policy. The server is protected by a firewall and where appropriate the web pages are secured by secure server certification. Information is collected on this website only during the order placement process and solely for the purpose of allowing us to complete the supply of the requested goods, to keep you informed of the progress of your order and updating you from time to time with product information or sales offers. We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. If you do not wish us to keep this information about yourself please inform us in writing, which you may do so by using this link info@mdfinney.co.uk
    Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. If you have any queries regarding our privacy policy or procedures, please use this link info@mdfinney.co.uk to contact us. We also keep your information confidential. The internal procedures of Finneys cover the storage, access and disclosure of your information.

  6. Sale of Business

    If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

  7. Updating your details

    If any of the information that you have provided to Finneys changes, for example if you change your email address, name or payment details or if you wish to cancel your registration, please let know the correct details by sending an email to info@mdfinney.co.uk

  8. Your consent

    By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

  9. How to contact Finneys

    We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to info@mdfinney.co.uk

The Business

M D Finney Woodfinishing Materials also referred to as Finney's or Finneys is a partnership of Mark & Sue Finney

Abrasives, click here Brushes & Mops, clcik here French Polishes, click here Garden Finishes, click here Oils, click here Varnishes, click here Wax Polishes, click here Wood Stains, click here